Booking Clerks

If you are good and comfortable dealing with the public and don't mind handling money, then you may like to consider joining our Railway as a Booking Office Clerk.

The Booking Clerk is normally the passengers' first point of contact with the Railway and it is essential that the person behind the ticket window and on the platform gives a good impression to our passengers. The Railway's operational booking office is at Llanuwchllyn Station.

Any Help Appreicated

The Booking Office is, normally, only manned on 'high days and holidays', with the train Guard issuing tickets (at both ends of the line) amongst the other various tasks required.

Any day that the Booking Office can be manned will lift part of the burden off the Guard, allowing them to have a small respite when at Llanuwchllyn.

Meeting and Greeting

The Booking Office Clerk is often the first person the passenger will encounter when arriving at the Railway. Meeting & greeting is an important part of the role, making the passenger feel comfortable, helping answer queries and making sure their wait for the train departure is both a safe and enjoyable experience.

Clothing

Black trousers (skirt), white shirt, sensible tie and shoes, blabk jacket or waistcoat. Remember, the Booking Office Clerk is often the first impression the passenger gets of the Railway, so a smartly dressed, smiling, happy face behind the booking office window is required at all times.

Duties

To take monies and issue tickets to potential passengers arriving at Llanuwchllyn; to offer travelling advice to potential passengers; to provide information about the history of the line, Bala Lake Railway and its Society and to answer any other question posed by passengers.

Therefore, the Booking Office Clerk needs to do some research into the history, be current on the ongoing activities and understand the full workings of the Booking Office and ticketing system.

Full training will be given as needed.